
Workflow by design: 28 years of making creative work flow
How creative teams receive, manage, and deliver work has been a thread running through my entire career. From a spreadsheet at Dennis Publishing in 1998 to ServiceNow at one of the world's largest law firms, the tools have changed completely. The underlying problem, and my approach to solving it, hasn't.
The challenge
What I did
The outcome
Results

Work
Experience
About
Workflow by design: 28 years of making creative work flow
How creative teams receive, manage, and deliver work has been a thread running through my entire career. From a spreadsheet at Dennis Publishing in 1998 to ServiceNow at one of the world's largest law firms, the tools have changed completely. The underlying problem, and my approach to solving it, hasn't.
The challenge
What I did
The outcome
Results
Workflow by design: 28 years of making creative work flow
How creative teams receive, manage, and deliver work has been a thread running through my entire career. From a spreadsheet at Dennis Publishing in 1998 to ServiceNow at one of the world's largest law firms, the tools have changed completely. The underlying problem, and my approach to solving it, hasn't.
The challenge
What I did
The outcome
Results